FAQ
What types of mici and sausages does Promez produce?
Promez offers a wide variety of traditional Romanian mici and sausages, made from pork, beef, lamb, and special spice blends for an authentic taste. To see the full range, please visit our shop page.
Where do the raw materials used for making the mici and sausages come from?
We use only fresh meat: pork sourced from the EU, and beef and lamb from Romania, ensuring a reliable and traceable supply chain.
Do Promez products contain preservatives or artificial additives?
Our products are made with natural ingredients, without artificial preservatives, to preserve the authentic Romanian taste. For more details, you can check the ingredient list available on each product page.
How can I order mici and sausages from Promez?
Orders can be placed directly on our website by selecting the desired products and adding them to your cart. Simply follow the steps to complete your order.
What payment methods do you accept?
We accept payments by credit card and bank transfer.
Do you offer home delivery?
Yes, we deliver our products throughout the country, right to your door, under maximum safety conditions.
What are the delivery costs?
Delivery costs depend on the delivery location and the total value of your order. More details are available on the checkout page. For free delivery, please place an order of at least €120.
How long does it take for the products to arrive?
Delivery usually takes between 1 to 3 working days, depending on your location and order volume.
What should I do if there is a problem with my order?
If you encounter any issues with your order, please contact us via the phone number or email address listed on our website. Our support team will resolve the issue as quickly as possible.
What is the shelf life of Promez products?
The shelf life of frozen products is 365 days, while fresh products have a shelf life of 5 days (at a temperature of +2 to +8°C). For the best experience, we recommend consuming the product within 24 hours after opening.
Should the products be refrigerated immediately after delivery?
Yes, we recommend refrigerating the products right after delivery to keep them fresh and safe for consumption.
Can I return a product if I’m not satisfied?
For food safety reasons, we do not accept returns for food products. However, if you encounter any problem with a product, please contact us so we can find a solution.
Do you offer discounts or promotions for larger orders?
Yes, we occasionally run promotions and special offers for larger orders. Follow our offers page or subscribe to the newsletter to stay updated on current deals.
What quality and safety certifications does Promez have?
Promez is certified according to the highest international standards for food quality and safety. Our production units are IFS FOOD (Higher Level) certified, ensuring strict compliance with food safety and quality requirements. We are also AMFORI BSCI certified, reflecting our social responsibility and ethical business practices throughout the production chain.
Can I modify or cancel an order after it’s been placed?
Yes, you can modify or cancel your order if it has not yet been processed for delivery. Please contact us as soon as possible via the phone number or email address on the website to request changes or cancellation. We’ll do our best to accommodate your request.
What kind of packaging do you use for delivery?
Promez uses vacuum-sealed trays for mici, which help preserve freshness and product quality for longer. All products are shipped via courier in insulated boxes with cooling elements to maintain the proper temperature and ensure food safety during delivery. This way, we guarantee your products arrive in perfect condition, no matter the distance.
Do you have products for special diets (e.g. gluten-free)?
Currently, we do not offer products specifically designed for gluten-free or other dietary needs. Our products follow traditional recipes and are not adapted for special diets. Please refer to the ingredient list on each product page for more information.
How can I check the status of my order?
After placing your order, you’ll receive a confirmation email with order details. If you want to check the status of your order, you can contact us by phone or email, and our team will provide you with up-to-date delivery information.
How do I cook Promez mici or sausages properly?
For the best results, we recommend checking out the Recipes section on our website. There you’ll find step-by-step instructions for grilling, pan-frying, or baking our mici and sausages. Each product comes with its own tips, so you can enjoy the perfect texture and authentic Romanian flavor every time.
Can I send an order as a gift to someone else?
Yes! You can easily send Promez products as a gift. Just enter a different delivery address from the billing address when placing your order. The parcel will be shipped safely to the recipient, and no prices will appear inside the box. A perfect way to share a taste of home with friends or loved ones!
How are the products kept fresh during summer and winter deliveries?
We use special thermal boxes and dry ice to keep your order cool and fresh during transit—no matter the season. All our shipments are handled by DPD, a trusted courier service, to ensure that your mici and sausages arrive in perfect condition.
Do I need to create an account to place an order?
No account is required! You can place an order as a guest, without registration—just fill in your delivery and payment details. However, creating an account gives you access to extra features like order tracking, saved addresses, and exclusive offers.
What happens if I'm not home when the delivery arrives?
DPD will call you before delivery to confirm the time and make sure you’re available. If you’re not home, you can arrange a new delivery time or discuss other options directly with the courier. Please check your notifications for contact details and updates from DPD.
Can I suggest a new product or recipe?
Absolutely! We’re always happy to hear from the Promez community. If you have an idea for a new product, a traditional family recipe, or a special way to prepare our meats, feel free to reach out via our contact form or email. We welcome constructive feedback and love discovering new ideas that bring people closer to the taste of home.